Terms and privacy

Website Development Agreement Template

§ 1. Subject Matter of the Agreement

The Contractor undertakes to create and deliver to the Client a website on the WordPress platform, in accordance with the requirements specified in the annex to this agreement.

The website will be completed within the timeframe agreed upon at the signing of this agreement.

The Client has the right to make several revisions to the website’s appearance and functionality before the work is completed. These revisions include changes to text, colour adjustments, formatting changes, and price list updates.

The Client is obliged to provide content and materials for their website, including promotional graphics.

The cost of creating a website starts at PLN 2,000 net and may vary depending on individual needs.

The price includes the design and development of a website containing approximately 4–7 subpages.

If the subpages are not very complex, their number may be greater than 7, but not greater than 15 (adding more subpages involves additional costs)

The footer of the website will contain information about the website developer, along with a link to their website.

The website will be hosted on servers operated by the contractor. The annual server subscription is mandatory and is listed in the price list on the website. This is a necessary cost for keeping the website online.

If the client has their own domain, they are obliged to pay for it and redirect it to our servers in accordance with the instructions: https://dhosting.pl/pomoc/baza-wiedzy/jakie-serwery-dns-mam-ustawic-aby-delegowac-domene-na-dhosting-pl/

If the client does not have their own domain, once the name has been agreed upon, the domain will be purchased for an additional PLN 150 net per year and maintained by the contractor.

Our websites are built to the highest standard and are optimized for search engines. The Client may expand their website with the PREMIUM SEO / Analytics subscription package; offer details can be found at https://tjsoft.pl/

The website will be adapted for desktop computers, laptops (Windows and macOS), and smartphones (Android and iOS).

§ 2. Copyrights

The Contractor declares that the website is their work.

The Contractor grants the Client a royalty-free, perpetual, and worldwide license to use the source materials to the extent necessary to use the completed website.

The Contractor reserves the right to make minor changes to the completed website and to use it for promotional and advertising purposes in its portfolio. Minor changes include modifying texts, adjusting colors, changing formatting, and updating the price list.

§ 3. Returns and Complaints

If the invoice is not paid on time, the website will be disabled.

If the invoice for the domain is not paid, the domain may be sold at auction and become impossible to recover.

The Client has the right to terminate the cooperation at any time. In such a case, the content of the website and the database will be delivered to the Client at the indicated email address. Annual fees remain non-refundable due to the necessity of paying for the servers in advance.

If the website does not meet the assumptions arising from the agreement and the website functions specified in the agreement do not work, the client has the right to withdraw from the implementation if the contractor is unable to rectify the problems. The key document in this case will be the acceptance protocol.

In the event of withdrawal from the agreement before its expiry date, all accrued promotions shall be cancelled.

§ 4. Warranty

The website is covered by a one-year warranty, under which we ensure its proper functioning and display on all devices.

We guarantee 99% website availability over the course of a year.

We guarantee the proper functioning of the website on the latest web browsers and mobile devices listed in §1 item 13.

Post-warranty support or changes not resulting from the warranty are additionally payable; the current hourly rate is available in the offer at https://tjsoft.pl.

The warranty is valid only if the website is maintained by TJ Soft Sp. z o.o. Any changes made by other entities will result in the loss of the warranty.

§ 5. Support and Maintenance

Our company provides support for all websites we create.

Various support packages are available, presented on an ongoing basis in our price list at https://tjsoft.pl.

Each package provides website hosting on our servers and security updates.

The premium support offering includes various options depending on the customer's needs. A detailed description and the terms and conditions of each package are provided in the following sections of these terms and conditions.

We publish changes to the pages within 7 business days.

Purchase of packages takes place via the website https://tjsoft.pl, which is an automated process and requires possession of a debit or credit card.

If a payment method other than automatic payment is selected, a handling fee of PLN 150 net is added to each transaction.

§ 6. SLA Plan Service Regulations

The SLA Plan is our premium offering, providing priority technical and administrative support. Ideal for companies requiring a rapid response to requests, as well as support with the ongoing configuration and management of applications and websites.

Priority handling of requests: We guarantee a response to service requests within 48 business hours. Requests should be sent to the email address: support@service-desk-tjsoft.atlassian.net.

Technical and application support: We assist with the configuration and optimization of applications such as Zgłoszenia, SkiManager, and other products and services to ensure their maximum efficiency.

Telephone support: Direct access to telephone support from our technical team. Telephone support hours are available on our website.

Regular updates and minor changes: Includes software updates, including security updates, as well as minor changes to websites and applications at no additional charge.

Minor changes to the pages are published within 7 business days of receiving the request through the official communication channel.

Shortening the response time to technical reports, thereby minimizing downtime in the operation of applications and services.

Access to dedicated technical support, ensuring effective management of systems.

Ensuring the continuity of operation of applications and services through regular updates.

Quick configuration and adjustment of application settings to individual business needs.

Price: The SLA plan costs PLN 100 per month.

Terms: Subscription to the SLA plan is a monthly offer, terminable with a 30-day notice period. The plan includes all services from the cheapest plan as well as the additional services specified in this section. Minor changes and updates are carried out in accordance with the service terms and conditions, at no additional charge for up to 1 hour of work per month. Work exceeding this time may be subject to additional charges in accordance with the price list.

§ 7. SEO Premium Plan

SEO analysis: A comprehensive analysis of the website’s current position in search engines, keywords, and competition in the industry, with optimization recommendations.

On-page optimization (SEO On-Page): Adjusting titles, meta tags, headings, and page content for SEO purposes. Improving URL structure, optimizing images, and page loading speed.

Link Building (SEO Off-Page): Strategies for acquiring valuable external backlinks to increase the website’s authority.

Content creation: Regular publication of high-quality blog content and industry articles that attract attention and engage users, while also supporting keyword positioning.

Mobile optimization: Ensuring that the website is fully responsive and optimized for mobile device users.

Google Ads campaign management: Creating and optimizing advertising campaigns in Google Ads, monitoring results, and adjusting strategies to maximize ROI.

Reports and analyses: Monthly progress reports, including website traffic analysis, search engine rankings for key phrases, and recommendations for further actions.

Increased website visibility in search results, leading to increased organic traffic.

Improving website traffic quality and increasing conversions.

Access to professional tools and SEO expertise.

Save time and resources by outsourcing SEO activities.

Price: The price of the SEO Premium plan is PLN 500 per month. The price does not include any potential external costs, such as payments for Google Ads, which are billed separately.

Terms: The Plan is offered as a monthly subscription that may be terminated with a 30-day notice period. Any additional work not included in the Plan’s standard scope may be subject to additional fees.

§ 8. Final Provisions

Any changes to the agreement are published on the website https://tjsoft.pl. If the customer does not agree to the new content, they have the right to withdraw from the agreement before its expiry date without incurring additional costs.

The Agreement has been executed in two identical counterparts, one of which has been received by each Party.

In matters not regulated by this Agreement, the provisions of the Civil Code shall apply.

Privacy Policy

By using our services, you can be sure that your data is secure. We make every effort to ensure that the technical and organizational measures we select provide adequate protection for the security of personal data.

Definitions

Personal Data Controller

– The entity determining the purposes and means of processing personal data. The Data Controller is TJSOFT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Personal data

– all information relating to an identified or identifiable natural person through one or more specific factors determining their physical, physiological, genetic, psychological, economic, cultural or social identity, including the device IP address, location data, online identifier, and information collected through cookies and other similar technologies.

GDPR

– Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Service

– a website operated by the Administrator at https://tjsoft.pl/ and https://zgloszenia24.pl/ or at other addresses belonging to TJ Soft Sp z o.o.

User

– any natural person visiting the Website or using one or more of the Website’s services or functionalities.

Logged-in user

– a natural person who has reached 18 years of age and has full legal capacity, a legal person or an organizational unit without legal personality but capable of acquiring rights and incurring obligations in its own name, an entity that meets the conditions of the Terms and Conditions and has accepted the Terms and Conditions, as well as registered with the Service. Organizers are also Users.

Organizer

– Logged-in User, an entity authorized to add events and manage its event or listing. The Organizer is the data controller of the personal data of users registered for its events or responding to its listing. The Organizer is also the payment recipient.

Payment gateway

– Krajowy Integrator Płatności S.A., ul. Św. Marcin 73/6, 61-808 Poznań, NIP: 7773061579, REGON: 300878437, KRS: 0000412357. This is an entity handling online payments. Or any other provider whose current offering will be the most attractive.

Data Processor

– the entity processing data on behalf of the controller, TJ SOFT Sp. z o.o., with its registered office in Katowice, is the processor with respect to data provided by Users to Organizers.

General Provisions

Data collection

In connection with the User’s use of the Website, the Administrator collects data to the extent necessary to provide the individual services offered. The detailed rules and purposes of processing the personal data collected while the User uses the Website are described below.

The Administrator declares that it applies technical and organizational measures aimed at securing the entrusted personal data in accordance with the provisions referred to in Articles 24–36 of the GDPR.

Processing of personal data.

The Website Administrator collects the following personal data:

a) contact form: email address, and, where applicable, the data that the person contacting us voluntarily provides in the form.

b) form for adding an announcement or event: first name, last name, address, email address, telephone number, NIP number, bank account number.

c) opening and maintaining an account: first name, last name, address, email address, telephone number, Tax Identification Number (NIP), individual login in the Service.

d) event registration form / listing: data required by the administrator of the given publication in the form, most commonly first and last name, telephone number, e-mail address, date of birth – TJ SOFT Sp. z o.o processes this data on behalf of the administrator, who is the Organizer (owner of the listing). It is possible to log in via Google. With this method of logging in, we collect usernames from these portals and the login data made available there. Depending on the device’s privacy settings and the user’s consent, we collect and process information about the current location. Location data makes it possible to display and browse Listings or Events in the vicinity. This will enable the personalization of content on the Service for a specific user. In the future, location data will be used for statistical and business analyses.

The User provides personal data voluntarily

The User should independently consider the risks that may be associated with sharing personal data.

Data collected automatically by the server (for security purposes)

Where necessary to provide the service to Users or where it constitutes a legitimate interest of the administrator or third parties (such as, for example, ensuring the security of IT resources or the security of other Users), the administrator is entitled to obtain and record data transmitted to the server by web browsers or Users’ devices. Such data includes: IP address, software and hardware parameters used by the User, pages viewed, the identification number of the mobile device, and other data concerning devices and use of the systems.

IV. Cookies and Automated Data Processing.

1. The Administrator may collect data within the framework of the website’s services through technologies such as cookies.

2. Cookies (so-called “cookie files”) constitute IT data, in particular text files, which are stored on the User’s end device and are intended for the use of websites. Cookies usually contain the name of the website from which they originate, the time for which they are stored on the end device, and a unique number.

3 Two principal types of cookies are used within the Service: “session” cookies and “persistent” cookies. “Session” cookies are temporary files stored on the User’s end device until the User logs out, leaves the website, or disables the software (web browser). “Persistent” cookies are stored on the User’s end device for the period specified in the cookie parameters or until they are deleted by the User.

5. The Service Administrator uses Google Analytics for marketing and statistical purposes. The data collected by Google Analytics does not enable the identification of the user. Only the Service Administrator has access to this data.

V. Purposes of processing personal data.

The Controller processes personal data for the following purpose: The personal data referred to in paragraph 1 will be processed by the Controller pursuant to Article 6(1)(b) of the GDPR, for the purpose and to the extent necessary to perform tasks related to the performance of the agreement/service, in the category of ordinary data – first name, surname, address, telephone number, e-mail address, bank account number, logins from the Facebook and Google portals, and an individual login in the Service. Data from the above set, to the extent necessary (additionally, where applicable, including the NIP number), will also be processed for tax settlements pursuant to Article 6(1)(c) of the GDPR (in order to fulfil a legal obligation incumbent on the Controller), for pursuing claims and defending against claims pursuant to Article 6(1)(f) of the GDPR (in connection with the legitimate interest of the Controller). Data in the e-mail address category (and, where applicable, other data provided in a message) will be processed pursuant to Article 6(1)(b) of the GDPR, i.e. for the purpose of responding to the question asked, whereas data provided as part of contact, including contact via social media portals on which the Controller operates company accounts, will be processed for the direct marketing of products and services, in connection with the legitimate interest of the controller pursuant to Article 6(1)(f) of the GDPR. Data in the categories of email address and telephone number, based on the consent given – Article 6(1)(a) of the GDPR, are processed for the purpose of sending personalized system notifications. Location data, based on the consent given – Article 6(1)(a) of the GDPR – for the purpose of efficient provision of search engine services.

VI. Period for which personal data will be stored.

1. Personal data processed for the purpose of concluding or performing the agreement and fulfilling the Controller’s legal obligation shall be stored for the duration of the agreement and, after its expiry, for the period necessary to:

a) customer service (e.g. handling complaints),

b) securing or pursuing any potential claims, until the claims become time-barred,

c) fulfilling the Controller’s legal obligation (e.g. arising from tax regulations) until the legal obligation incumbent on the Controller expires,

2. Personal data processed for the marketing of products or services on the basis of consent shall be processed until the data subject objects or withdraws their consent;

3. Personal data processed on the basis of separate consent will be stored until that consent is withdrawn—unless obligations incumbent on the controller necessitate retaining the data in the archive.

VII. Rights of the data subject.

The User has the right to:

1. access to the content of their personal data, i.e. the right to obtain confirmation as to whether the Administrator processes the data and information concerning such processing,

2. rectification of data if the data processed by the Administrator are inaccurate or incomplete,

3. requests to the Controller to delete the data,

4. requests to the Controller to restrict the processing of data,

5. to data portability, i.e. the right to receive the personal data provided to the Controller and transmit it to another controller;

6. to object to the processing of data based on the Controller’s legitimate interest or to processing for direct marketing purposes;

7. lodging a complaint with the Polish supervisory authority or the supervisory authority of another Member State of the European Union competent with regard to the place of habitual residence or work of the data subject or the place of the alleged infringement of the GDPR. In the territory of the Republic of Poland, the supervisory authority is: the President of the Personal Data Protection Office.

8. to withdraw consent at any time (without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal)

9. to obtain intervention from the Controller, to express their own position, and to contest a decision based on automated processing of data.

Please note that in the case of registering for a given event / responding to an announcement, the data controller is the owner of the publication – the Organizer. Any requests related to the processing of the data entered in the registration form should be addressed directly to the Organizer.

VIII. Data Recipients.

1. Recipients of the data may include persons authorized by the controller to process personal data or entities with which the controller has concluded a personal data processing agreement, as well as entities entitled to receive the data under applicable law, including competent judicial authorities. Recipients of the data may include: the hosting provider, telecommunications operators, banks, postal operators, carriers, companies handling correspondence, accounting service providers, and companies providing technical services to the controller. Currently, the permanent recipients of the data are: Krajowy Integrator Płatności S.A., with its registered office in Poznań (only with regard to the operation of the payment gateway – if the user decides to pay via the gateway). At the request of the data subject, the Controller will indicate the entities to which personal data were transferred in connection with the performance of the agreement. The Service Administrator does not transfer the data of Users or logged-in Users to Organizers. If a User registers via the Service for an Announcement / Event, the User provides the data to the Organizer, as the data controller, and to the Service Administrator, as the processor.

2. If the User’s consent is obtained, their data may also be disclosed to other entities for their own purposes, including marketing purposes.

3. The Administrator reserves the right to disclose selected information concerning the User to the competent authorities or third parties that submit a request for such information, based on an appropriate legal basis and in accordance with the provisions of applicable law.

IX. Transfers of data to third countries.

1. The Controller does not transfer personal data outside the European Economic Area. However, if this does occur, only and exclusively when necessary and with an adequate level of protection, primarily through:

a) cooperation with entities processing personal data in countries in respect of which an appropriate decision has been issued by the European Commission;

b) the use of standard contractual clauses issued by the European Commission;

c) applying binding corporate rules approved by the competent supervisory authority;

d) in the event of transferring data to the USA – cooperation with entities participating in the Privacy Shield program, approved by a decision of the European Commission.

2. The Administrator always informs of the intention to transfer personal data outside the EEA.

X. Security of Personal Data Protection.

1. The Controller continuously conducts a risk analysis to ensure that the personal data processed by it are handled securely—ensuring, above all, that access to the data is granted only to persons directly authorized by the Controller and only to the extent necessary in view of the tasks they perform.

2. The Administrator shall take all necessary measures to ensure that its subcontractors and other cooperating entities also provide a guarantee of applying appropriate security measures whenever they process personal data on behalf of the Administrator, in particular by entering into data processing agreements containing an obligation to apply security procedures at least at the same level as the Administrator.

3. The Service Administrator informs all Organizers of their obligations regarding personal data.

XI. Contact details.

If you need to contact the controller regarding the processing of personal data, please contact us at: kontakt@tjsoft.pl